Crystal Motor Company: Northampton – Review

Well, if you ve been reading my blog for a while, you will know of the problems I have been having with cars, thought I would write a review of Crystal Motor Company – Northampton

I originally put a deposit down on a Toyota Celica at a garage in Northampton called Crystal Motor Company.

The guys were really pleasant, and left me to decide on the car in my own time if I liked the car or not, and I had a couple of test drives. I was due to pick up the car on Saturday the 1st of September, as I was starting my new job on the 3rd.

I rang the garage on the morning of the 1st to check all was well, only to be told that the engine had blown up on the Friday during it’s MOT. At that point, I was mortified, and in a bit of shock…as I didn’t know how I was going to get to work for my new job.

I decided that I didn’t want the car anymore, as it was a non starter, and the fault was not know. Crystal also tried to talk me into buying any of the other cars they had…none of which interested me. So, I asked for my deposit back, ‘No problem’ they said.

So after a fortnight of me chasing twice a day, and being told ‘the person that needs to process the refund is busy/taking a call/out’ I still don’t have my refund. I was also told they would put the money into my account, then told it would be by cheque…and now they tell me they will refund to my card, but I won’t hold my breath.

So, overall…the pre-sales were fine….just don’t expect much when it goes wrong.

Update: 20/09/2012 – I have now received my refund, thank you! It only took 3 weeks….

These opinions are my own…you may have a really good experience with them….I didn’t.